EAC Network

  • Care Coordinator (HARP)

    Job Locations US-NY-Bronx
    # of Openings
    Bronx Health Home
  • Overview

    EAC Network seeks a Care Coordinator to work full time for its Bronx Health and Recovery Plans (HARP) Health Home Program. The HARP Care Coordinator conducts outreach, assessment and service planning to coordinate care for participants with severe and persistent mental illness who have been identified as HARP-eligible. The position is Monday-Friday 9:00AM-5:00PM with excellent benefits medical/dental/401K and very generous Paid Time Off Plan.


    • Gather information for and or conduct outreach, intake, assessment and reassessments. 
    • Provide care management to a caseload through the coordination of medical, mental health, HCBS and substance abuse services. 
    • Conduct assessments and prepare plan of care as directed by NY State and Managed Care Organizations.
    • Collaborate with the individual’s HARP team including, MCOs, HCBS, medical and treatment providers.
    • Ensure entitlements, insurance, and benefits are in place.
    • Develop service plans and resolve barriers to effective service utilization.
    • Monitor client's progress in utilizing services (appointments, treatment, medication, etc.) through telephonic and direct contact.
    • Check that clients receive test results and track that clients follow up with medical directions.
    • Escort clients to/from medical appointments when needed.
    • Document service information in databases and use electronic systems to track participant activities. 
    • Assist in crisis intervention and provide or refer to crisis services.
    • Conduct home visits and community work in the field including visiting hospitals and emergency rooms when determined necessary.
    • Ensure that clients follow-up with aftercare discharge (i.e. fill prescriptions, make appointments).


    • Bachelor's Degree in social or behavioral sciences required Master’s degree preferred.
    • Two years’ experience providing mental health services, social services or substance abuse-focused services to individuals with complex behavioral health conditions required.
    • Knowledge of health care environments, clinical terminology and health information systems strongly preferred.
    • Excellent organizational and time management skills, interpersonal skills, verbal and written communication skills required. 
    • Must be proficient in computer applications or other automated systems such as spreadsheets, Microsoft Office applications, calendar, email and/or database software necessary to perform work assignments.
    • Bilingual (English/Spanish) skills preferred.


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